Marketing Misc.

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An A to Z of Modern Marketing

M is for Mobile

The Mobile Me

In the Museum of Bad Futurology wherein are treasured the dangerous forecasts to which marketers are easily prone, there is an absolute stinker which dates from the early 1980’s, and was published by a well known and highly celebrated management consulting firm.

Its report was into the potential market for personal mobile communications and its forecast for a well-known British utility suggested that the UK market would max out at just 500,000 units. Now this was 1983, and the consultants did make some reasonable assumptions about the number of small businessman (carpenters, electricians and mobile candlestick makers etc) who might be interested in an expensive and unproven new gadget. But that can only be partial mitigation, because the advent of the mobile telephone has actually been the most important advance in communications and marketing since Johannes Gutenberg invented print five hundred years ago.

Today, it’s been estimated that there are just under 7 billion phone subscriptions and many of these have provided people with astounding new ways to connect, share, transact, search and pass the time and in so doing the good old moby has become the most loved inanimate thing on Earth. Until recently, the marketing world considered the mobile to be just another new medium to put into the comms plan, whereas now, fully loaded with apps and bank account details, it is not only a manifestation of personal identity, but also a powerful proxy for the real thing.

There can surely be no better recent example of the dangers of myopia in contemplating market potential than the case of mobile phones.

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The Brand Historian: Men and moisturisers

The Rise and Rise of Male Grooming

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Beards are back, and with them a whole new industry of grooming preparations and paraphernalia. But it’s not just the beards that are getting cleaned and moisturised these days. Male grooming is blooming in all areas, and we are currently spending a whacking $60 billion a year with the hope of looking and feeling good. But if men’s behaviour in and out of the bathroom has changed enormously in the last hundred years, it hasn’t been without the need for strong encouragement. Branding has played a vital role and over the years, brands have used a variety of arguments to tempt, cajole and persuade us chaps to adopt new habits of toilette.

A close shave has always been a good place to start, and King Camp Gillette first offered up the best a man can get in 1904, when he launched his newly patented safety razor. Soon afterwards, a whole plethora of specialist preparations were available and becoming mainstream. One of the most popular was Old Spice which offered a fragranced shaving soap and after-shaving lotion that was packaged with a reassuringly nautical theme. There were many other brands which helped promote a smart turnout, all with solid establishment names like Jaguar, English Leatherand British Sterling.

Get the girl was a rather more explicit approach employed by several brands. Brylcreem, which claimed it could make even the dullest head more debonair and “get the gals to pursue ya”, has had several moments in the sun, from its days selling its eponymous bounce to its re-invention in the 1980s as the official hair gel of the New Romantics. But the explicit selling of fragrance’s pulling power reached its climax in the 1960s with brands like Musk (the pack said Extra Strength Body Lotion) and Hai Karate, whose memorable demonstrations of product efficacy were fronted by Valerie Leon. “Be careful how you use it” the telly adverts warned. The Lynx Effect was another long-running campaign which used this story: but this time, the boy gets the girl thanks to the power of the shower in a can. In my experience, there are many mothers who prefer the smell of Lynx to the smell of teenage boy.

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But men were not easily persuaded of the benefits of the fragrant life, which is why a whole grandstand of sporting heroes was recruited to show that smelling of perfume was a perfectly normal alpha-male behaviour. Henry Cooper famously encouraged us to “splash it all over.” In this exhortation to over-splash Fabergé Brut, he was assisted by a curious bunch of 70s sporting stars including Barry Sheene, David Emery and Harvey Smith. Play and spray proved to be an excellent marketing stratagem and is still very much in evidence today: “The essence of David Beckham” has been bottled and is now sold as Instinct.

David Beckham is of course the doyen of the metrosexuals, and these dedicated followers of fashion first appeared in numbers and in Esquire in the early 2000s. They needed little encouragement to try the ever-expanding range of male grooming products. Innovation played any important role too. Brands like Clinique and Nivea now stressed science- based skin-care benefits and found ways of translating their existing female product inventory into male acceptable versions.

 

Today we have come far the simple soap and water regimes of yesteryear and there is a huge assortment of products now which in their labels mix the language of the pharmacy with the language of the DIY store. But this emphasis on functionality is not as new as you would think. 100 years ago, a brand called Aqua Velva was selling the benefits of scientific shaving to the hipsters and metrosexuals of the day.

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We have always needed an excuse.

May 6th, 2019

 

The Brand Historian:

Forays into the annals and archives of the brands we grew up with.

 

paul@strategic-leaps.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Brand Historian: Into the deep freeze

 Discovering the new world of frozen foods

The brand historian is as old as the fish finger: the convenience miracle of the modern age will always hold a special place in my heart, not least because creating new frozen foods helped make my fortune

That story began with Clarence Birdseye (1886-1956), an out and out Yankee and a curious amalgam of explorer and inventor, tinkerer and entrepreneur. It was in the frozen landscape of Labrador that Clarence, with his wife Eleanor, who fortunately thrived on roughing it, conducted many experiments into fast-freezing. These proved more successful than Francis Bacon’s ill-fated attempt with chicken 300 years before. Birds Eye, known to his friends as Bob, was fascinated by the relationship between time, temperature and the type of food he was putting through his prototype freezer tunnel. He was convinced that fast-frozen food would disrupt existing food preservation systems like canning and make him rich.

Soon armed with a goodly number of patents, his frozen fish start-up based in Gloucester, Mass. was acquired by General Foods and before long and with their investment, the Birds Eye brand was creating a whole new area in the supermarket. This new category consisted both of existing products, now conveniently frozen (for example, garden peas) and exciting new-to-the-world products like breaded fish sticks.

Other competitors were soon drawn to this fast-growing market. To accompany the rise of TV, and to hold our attention while viewing, Swanson launched a range of frozen TV Dinners which consisted of an entrée with appropriate sides laid out in the now familiar aluminium multi-compartment tray. Boil-in-the-bag was another innovative format that was pioneered in frozen foods. In 1970, Birds Eye announced the arrival of its Sliced Roast Beef in Gravy with an advert that informed us that the plastic bag ‘seals up the flavour’ and also saves on washing-up. Blue Peter’s John Noakes was an enthusiastic disciple who demonstrated this with the aid of a loaf of sliced white bread.

The oil crisis of 1973 and the economic recession which followed saw food price inflation reach 19% p.a. and made the home freezer the must-have-money-saving consumer durable of the day. Soon freezer centres such as Bejam started to appear on the High Street with their rows of chest freezers like white coffins and crammed with fruit and vegetables and meat including the proverbial ‘half a pig’. With many more women becoming economically active, the convenience of frozen foods became a major selling point. June Whitfield and her Pinocchio inspired nose told us that the Birds Eye Chicken Pie would ‘make a dishonest woman of you.’

The rise of fast food also played a big part in the growth of frozen food. The arrival of McDonalds in 1974 provided a powerful source of inspiration to the likes of McCain, Findus and Birds Eye who all launched distinctive big-selling new lines like Oven Ready Chips, French Bread Pizza and Potato Waffles. The great popularity of the hamburger generated considerable interest and research into new processing technologies with the aim of improving the eating quality of processed meat products. The Auf Wiedersehen, Pet lads featured in the advert singing in the back of their white van hoped it would be chips that would accompany their Birds Eye Steakhouse Grills.

Changing consumer lifestyles provided other opportunities for new products. Lean Cuisine was highly successful at bringing recipe sexiness and health and applying it to the humble ready meal.

But at the beginning of the Millennium, the long run of good years began to come to an end: this was due to strong competition from chilled foods now aggressively marketed by the supermarkets, and increased media and consumer concern about the nutritional quality of frozen convenience foods, which were – at least semiotically speaking  – beginning to show their age. A mini ice age for frozen foods had arrived.

But the spirit of Bob Birdseye is strong, and after a few quiet years, frozen food has been successfully revitalised and is growing again, and the face of its iconic Captain Birdseye/Findus/Iglo – depending where in Europe you live – is smiling once more. We have rediscovered our love for fish fingers and garden peas, Chicken Chargrills, and exactly on trend perhaps, also for Green Cuisine, the latest (and meat free) range from Birds Eye.

I am sure that Clarence would be egging us on- just like his Huskies – to give it a go.

 

Paul Christopher Walton

The Brand Historian:
Forays into the annals and archives of the brands we grew up with.

The Modern History of the Beer Label: The Baker Street Connection

Premium Ale Packaging from Marks and Spencer – comparing vintages from 1983 and 2019.

The Brand Historian has long been a student of retailer beer packaging and this comparison show how far retailer brands in general have progressed in their understanding of ale codes.

One of the biggest challenges faced by Marks in particular over the years was avoiding too many wine references and cues in their beer packaging designs. This Norfolk Bitter pack is pretty good and even better, the beer, brewed by Woodforde’s was excellent with my chicken casserole.

Follow me on Instagram: @thebrandhistorian

 

 

Food and the Power of Place

An A to Z of food and food brands

A Arbroath Smokies, Aberdeen Angus, Amalfi Lemons, Asti Spumante

B Bakewell Tart, Black Forest Gateaux, Baked Alaska, Buffalo Wings

C Cornish Pasties

D Dublin Bay Prawns, Dundee Cake

E Eccles Cakes

F Frankfurter

G Gouda

H Hildon Water

I Idaho Red

J Jersey Royals, Jaffa Cakes, Jarlsberg

K Kentucky Fried Chicken, Kendal Mint Cake, Key Lime, Chicken Kiev

L Lancashire Hot Pot

M Melton Mowbray Pie, Madras Curry

N New England Chowder, Salade Niçoise

O Oxford Blue

P Parma Ham, Pilsner, Philadelphia Cheesecake

Q Quiche Lorraine

R Roquefort

S Sisteron Lamb, Sancerre

T Turkish Delight

U Ulster Fry

V Vougeot

W Wensleydale

X Xeres

Y Yorkshire Pudding

Z Zamarano

Defining the year? Words heard in 2018

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Accidial When your partner calls you from the pub without intending to. Can end in divorce apparently

Bingeable Content so toothsome you want to consume it all in one sitting

Contenvy Any new stuff you come across especially from a rival that you wish you’d thought of first

Data lake Raw liquid data, dark and unstructured and unfathomable

Ethereum A brand of crypto-currency distributed by blockchain

Fake reviews All those 5 Star hotel and restaurant reviews you see online

Gammon An angry, right-leaning reactionary male, usually middle aged

H Haptics Communication via touch – how my Apple watch reminds me to stand up

Incel Someone who wants to initiate a sexual/romantic relationship but is unable to

Jugaad Resourceful innovation usually done by winging it in challenging conditions with the help of Blue Tack and Meccano

Kombucha Fermented tea for digestive health. ‘It’s tea, Jim but not as we know it.’

Latinx or Latinxs Gender neutral Latino or Latina

Mansplaining Condescending and often unsolicited male explanation mode

Nomophobia The mortal dread of being without your mobile or being temporarily unable to operate it

Overshare Tendency to reveal excessive personal detail in social media: warts and all.

Pivot How to make a U-turn sound strategically clever

Quidnunc The Office gossip with a college degree

Rando Unknown person, suspicious and engaging in socially dodgy behaviour

Single-Use The Blue Planet’s big plastic villain

T Transitional Outerwear Your new Autumn coat

Unicorn Startup company valued at $1 billion. Statistically rare but there are already 130 or more in China

Vuca The Spirit of the age: Volatile, Uncertain, Complex and Ambiguous

Wordies People who love words – Are Susie Dent  and Gyles Brandreth Rowdies and weirdos? (Anagram)

X XED Cross elasticity of demand. The joys of economics. Wired headphones sales decline because the iPhone no longer has an audio jack but sales of audio jack adapters grow strongly as a consequence

Youthquake Ohhhhh, Jeremy Corbyn! Demographic morphology

Zuke Zucchini or courgette with attitude and an Instagram page

 

 

 

A Small Neological Diversion

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Language is constantly evolving, and new words are the flotsam and jetsam on the oceans of social and technological trends.

But totally new words are rare because we like to use old ones – wholly or in part – to make the strange seem a little more familiar. This was especially true of 2018 – a vintage year for new and new-old words.

But how many of these words on the poster below do you really know?* and what others should be on the list? – it would be great to hear your nominations….

Paul and The Walton Street Band

*For those looking for answers, visit http://www.strategic-leaps.com on Christmas Eve when we’ll post a few answers

Marketing Misc.

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An A to Z of Modern Marketing

A is for Agile

So you want to get agile, right?

‘FMCG’ is a brand with bit of a problem. Whilst this term enjoys decent stature, it is currently experiencing a significant issue with vitality, as its reputation as the home of marketing thought leadership has been challenged by powerful retailers, disruptive tech, fancy start-ups and especially in recent times, the activities of grumpy shareholders. Nor is it surprising then, that many fast moving consumer goods companies have been fighting the marketing middle age flab and getting down the gym to pump iron or jump into the saddle in search – at least if you read their corporate statements – of greater agility.

Whilst ‘agile’ sounds lithe and sexy, it actually just means doing things quickly whether these are the right thing to do or not. Nimble is an altogether more interesting concept. It certainly implies speed and action but adds a dollop of mental acuteness, a promising whiff of opportunism and just a little hint of land grab which I think makes for a superior protein shake to sustain the old establishment. This is because in reality they need strategy as much as speed, and clever gameplay as much as action.

Isaiah Berlin wrote a famous essay on the hedgehog and the fox, drawing the contrast in human thinking styles based on these two familiar and very different animals: The focussed hedgehog who knows one big thing versus the flighty fox who knows many little things. The essay concluded by pointing to the dangers of making either/or choices. I am with Berlin on this. I have always preferred the both/and option, so please give me strategic nimbleness rather than off-the-shelf agile marketing every time.

Paul Christopher Walton

 

Marketing Misc

An A to Z of Modern Marketing

T is for Toxic

Is your brand really toxic?

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Toxic is today’s go-to word to describe a brand that’s in deep trouble.

 

Pay day lenders, football tournaments, political parties or even soap stars have found themselves in the brand doghouse with the now familiar screaming yellow hazard triangle flashing on the kennel door.

 

After all, the whole point of marketing is about creating and sustaining customer relationships, not destroying them. But toxic relationships are virulent these days: remember when Britney sang, “A guy like you should wear a warning. Don’t you know that you’re toxic?”

 

The word ‘toxic’ has ancient roots originating in the battles between Greeks and Persians when archers were prized for their long-distance offensive capabilities. To incapacitate or kill their opponents, archers often dipped their arrowheads in poison. Toxicon was the Greek word for bow-drug and so, by extension, toxic became the adjective that describes anything that is poisonous, harmful and dangerous. Today, think drinking water, atomic waste and industrial smog.

 

It is now often used figuratively as well: toxic can describe an asset with little or no value, for example a bad debt that is unlikely to be repaid. Toxic has also become a voguish word to describe the results of careless marketing where a brand or product causes unpleasant feelings or actual harm to customers, and thus succeeds in doing the opposite of what brands are supposed to do.

 

In the turbulent waters of social media, when a brand’s behaviour can be in the spotlight for what it’s done (or what it hasn’t done), being labelled a toxic brand can seem extremely dangerous. But whilst there are some examples of terminal self-harm, Ratners Jewellery being a case in point, most brands are remarkably resilient and can bounce back with surprising speed and strength.

 

So, to sound a reassuring note for brand owners currently under some toxic cloud, all is not lost. Antidotes and brand detox strategies are available. Like so many marketing clichés, the power of this particular poison is significantly lessened by its overuse.

 

Paul Christopher Walton